Our dedication to cost control of corporate travel expenses, coupled with a keen perception of business travelers’ needs, has enabled us to become the 5th largest travel management company in the United States today.  It is not our goal to be the largest - simply the best - service provider in the industry.

Over the past five years our management philosophy, which emphasizes high value on service excellence, has resulted in a client retention rate of over 98%.  World Travel’s interest is in developing long term relationships. We focus toward specific volume client partnerships and developing a well-managed program of mutual benefit.  We pride ourselves as expert consultants in corporate travel management and believe one of the key elements to our success can be attributed to providing customer service unmatched by our competitors.  Other factors to consider include; state-of-the-art technology; our ability to provide deep discounts due to our market dominance and business relationships with key vendors; and most importantly our people; a staff of professional, innovative individuals who render personable and reliable service on a consistent basis.

World Travel constantly invests in and implements new technology, which enables us to meet the challenges of the ever changing travel industry as well as our client’s needs. Our primary objectives are to provide a solution for our customers that meet or exceed their expectations with economic measures and provide service convenience second to none.

Our clients appreciate flexibility in the financial arena, service configuration recommendations and implementation of their programs.  We listen to our customers and supply them with business plans that compliment their organization’s programs.

We are not a “mega-agency” with layer upon layer of bureaucracy.   We offer clients all the resources and technological clout of the largest agencies combined with highly attentive service typically associated with small local agencies.  World Travel, Inc.’s client base consists primarily of mid-market customers with annual spend between $500K and $15 Million.

History

World Travel was founded in 1983 by Festivals of Music. Our parent company still provides educational music tours to Junior/Senior High Schools. World Travel became a reality when our business model was expanded to include Corporate Travel. We have been conducting business under the same privately held ownership for more than 25 years. The company's structure is broken down into three operating units, 80% corporate travel, 10% group travel, and 10% vacation travel and each unit is headed by a Vice President.

The driving force behind our success is President, James A. Wells, Senior Vice President, Liz Mandarino, and a highly service oriented, experienced executive team. Since 1983, World Travel has grown from a one office $500,000 company to our present size of five reservation centers, seventy-five plus in-house branch offices, ninety-two additional ticket locations throughout the United States, and total sales representing approximately $550 million. During this time period our staff has increased concurrently from 2 to over 400 dedicated travel professionals of which over 300 are reservationists.

World Travel holds appointments from (ARC), Airline Reporting Corporation, (IATA), International Air Transport Association, as well as many other well known associations such as (ASTA) American Society of Travel Agents, (CLIA) Cruise Lines International Association and (PATA), Pacific Asia Travel Association.